Privacy Policy

1. Introduction

Welcome to Good Labs ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you upload your blood test lab reports to our portal and use our services.

2. Information We Collect

We may collect and process the following types of information:

• Account Information: Such as your name, email address, phone number, and other information that you provide when you register for an account or contact us.
• Health Information: This includes the lab reports and blood test results that you upload to our portal for analysis.
• User Content: Your prompts when you chat with our artificial intelligence (AI) tool and ask questions to get personalized explanations about your health.
• Usage Data: Information about how you use our service, including your IP address, browser type, access times, and pages visited.

3. How We Use Your Information

We use your information for various purposes, including:

• Providing and Improving Our Service: To analyze your lab reports and provide personalized insights, maintain and enhance our platform, and develop new features.
• Communication: To send you updates, notifications, and other relevant information regarding your account and our services. We may contact you for customer support or to inform you of changes to our policies. We may also contact you to market new products or services that we think you may be interested in.
• Research and Development: To improve our understanding of user needs and preferences, which helps us improve the quality and functionality of our service.
• Compliance and Security: For compliance with legal obligations, to protect our rights and property, and for the security of our systems and data.

4. How We Share Your Information

We may share your information with:

• Service Providers: Trusted third-party vendors who perform functions on our behalf (e.g., hosting, data analysis). We have Zero Data Retention agreements with the Artificial intelligence subprocessors we use.
• Legal and Regulatory Authorities: If required by law, regulation, or legal process, we may disclose your information to the appropriate authorities.
• Professional Advisors: Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.
• Business Transfers: In connection with any merger, sale of assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction. In such cases, we will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

We employ a number of physical, technical, and administrative safeguards designed to protect the personal information we collect. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee the security of personal information.

6. Data Retention

We will retain your personal information to fulfill the purposes for which it was collected or as required by applicable laws or regulations.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access and Correction: You can access and update your account information at any time by logging into your account.
• Deletion: You may request that we delete your personal information, subject to legal or regulatory requirements.
• New York and New Jersey Residents: You have the right under your respective state patient billing laws to request an itemized price list from us for your laboratory tests.

To exercise these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law.

8. Children's Privacy

Our service is not directed to children under the age of 13 (or under the age required by your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: